Traditional MTM has problems.
We solved them.
Decades of combined pharmacy experience has taught us that while traditional MTM was a great concept, it just isn’t what we thought it could be. The typical dispensing pharmacy must focus most of their attention on volume to stay competitive. For the pharmacist, this means wearing many hats throughout the day – filling prescriptions, counseling patients, inventory, compliance, logistics, insurance, immunizations, staffing, and so much more. To make things worse, disparate systems between healthcare providers mean lots of manual double work to build out the full patient picture. We set out to change that.
We asked a simple question – where does traditional MTM breakdown? Gaps in patient data, poor patient buy-in, lack of prescriber engagement, overwhelmed pharmacy staff, no recommendation follow-through... sound familiar?
Compounding this is the standard one-size-fits-all approach used by most MTM vendors who rely on a revolving door of scripted call center staffers to perform MTMs – patients miss out on the true one-on-one pharmacist care experience, while outcomes and star ratings suffer.